ITIL for the Football Fan!

With NFL preseason games already underway, fall and football are just around the corner.  SDS is ready, set and offering an innovative approach to helping organizations improve service delivery. The planning, preparation, and execution of a football program’s strategy has many parallels with the processes experienced by organizations in all walks of industry and life – and the Service Delivery approach to refinement of people, process and tools is characterized by those same milestones for success.

The video link posted here includes some highlights from one of our most effective presentations – ITIL for the Football Fan. Take a look and discover how Service Delivery can help your organization develop a tangible and achievable strategy for improving – right away.


The similarities you see between a truly American game and your own experiences in pursuit of perfected service delivery will surprise you!

Data Scientists making sense of workflows

The new approach to big data analytics hits service delivery workflows.  The flows of transactions between people that are getting things done.  One step to the next step, requests in and solved together with in-process to be solved and completed accomplishments.  Those services being one time or ongoing, frequently but discreet as long as its always that most important element of good service, sustainable.